Responsible gambling
TrustFacts is an information site. We want you to leave if play is no longer fun. We are not a counsellor and we cannot freeze an account. Legal age is 19 in Ontario and B.C., 18 in Alberta, Quebec and Great Britain, and 21 in US iGaming states.
Help lines on this page are the ones already published on TrustFacts desks. We do not invent new numbers or jurisdictions here. Confirm the live register for the market you are in. How-tos for operator tools live on the guides desk.
Full compliance notes · Self-exclusion · Deposit limits · Support resources
Help lines and market rules
Age, licence, and advertising rules for this file. TrustFacts is not a regulator and cannot recover funds. Full set on Compliance.
Ontario — iGaming Ontario / AGCO19+
Only iGO-listed products are legal real-money online casino in Ontario. A Curaçao footer or a US app is not that licence.
- Legal age is 19. Have photo ID ready. KYC is expected before a first withdrawal.
- Match the operator on the iGO player-facing directory, not a lookalike .com.
- PlayOLG is the provincial crown vertical — different recourse than a private iGO brand.
- Self-exclusion and deposit limits are available on operator tools plus provincial RG programmes.
- Crypto, grey US, and offshore “.com Canada” brands are not Ontario-legal substitutes.
- ConnexOntario: 1-866-531-2600 · connexontario.ca — 24/7
- iGO: igamingontario.ca — player protection and the live operator list
Alberta — AGLC18+
Alberta’s licensed private iGaming market is separate from Ontario iGO. Legal age is 18. Same logo on an iGO URL is a different product.
- Legal age is 18. Confirm the AGLC / AiGC listed operator, not a grey .com.
- PlayAlberta is the provincial platform — not PlayOLG and not iGO.
- Private market launched 13 July 2026. New-market cashiers can still be rough; score the Alberta URL only.
- GameSense tools and provincial self-exclusion apply on licensed sites.
- Alberta Addiction Helpline: 1-866-332-2322 · Recovery Alberta / Alberta Health Services
- GameSense Alberta: gamesenseab.ca
- AGLC: aglc.ca — licensed gaming in Alberta
British Columbia — BCLC / PlayNow19+
PlayNow is the only legal real-money online casino for B.C. residents. Private iGO brands are not a B.C. licence.
- Legal age is 19. PlayNow is BCLC. Confirm you are on playnow.com.
- Ontario or Alberta URLs do not make a brand legal in B.C.
- GameSense and BCLC RG tools apply.
- GameSense: 1-888-795-6111 · gamesense.com
- BCLC: bclc.com
Quebec — Loto-Québec / Espacejeux18+
Espacejeux is the only legal real-money online casino in Quebec. Private iGO casinos are not a Quebec licence.
- Legal age is 18. Use the Loto-Québec URL, not a mirror.
- French-language T&Cs on the official site win over any English affiliate rewrite.
- Jeu : aide et référence: 1 800 461-0140 · jeu-aidereference.qc.ca
- Loto-Québec: lotoquebec.com
Great Britain — UK Gambling Commission18+
UKGC-licensed operators plus GAMSTOP. Confirm the live public register. An Ontario iGO or .com sister is not the Great Britain product.
- Legal age is 18. Affordability and identity checks are normal and can delay withdrawals.
- GAMSTOP applies to licensed GB operators. Do not treat a .com mirror as a GAMSTOP workaround.
- Debit / Faster Payments are typical. Credit-card gambling is banned in Great Britain.
- Register: gamblingcommission.gov.uk/public-register.
- BeGambleAware: 0808 8020 133 · begambleaware.org
- GAMSTOP: gamstop.co.uk — national self-exclusion
- GamCare: gamcare.org.uk
United States — state iGaming only21+
There is no federal online-casino licence. Legal real-money iGaming is geo-fenced by state. Sweepstakes and grey .ag sites are not that licence.
- Legal age is 21 in the iGaming states we score. Sports-legal is not automatically casino-legal (example: New York).
- You must be physically in the licensed state. VPN play is a terms and often a criminal-adjacent risk.
- NJ DGE, PA PGCB, MI MGCB, WV, and CT compact products are separate files even under the same brand.
- Stake.us, Chumba, Pulsz and other sweepstakes casinos are not DGE/PGCB iGaming. They do not get a hop on this desk.
- State self-exclusion (for example NJ and PA) is stronger than an operator-only cool-off.
- 1-800-GAMBLER: US National Council on Problem Gambling · ncpgambling.org
- NJ Division of Gaming Enforcement: njoag.gov/about/divisions-and-offices/division-of-gaming-enforcement-home
- PA Gaming Control Board: gamingcontrolboard.pa.gov
Crypto / no-upfront-KYC casinosNot a licensed-market substitute
Fast on-chain payouts are not a regulator. Most crypto brands here are Curaçao-class and are not a substitute for an iGO, UKGC, or US-state licence.
- Sign-up without ID does not mean withdraw without ID. KYC usually appears at cashout.
- Visit hops may attach at Trust Gauge 60+. Below 60, no hop. Crypto payout speed is not a licence and is not legal in Ontario or Alberta.
- Licence claims on a footer image are not earned until they resolve on a public register.
- Using these sites from Ontario, Alberta, Great Britain, or a US iGaming state typically breaches both local law and the operator’s geo rules.
- If you are in a licensed market: Use that market’s help line (ConnexOntario, GameSense, BeGambleAware, 1-800-GAMBLER) — not the casino’s chat.
If you are in crisis, contact local emergency services. This page is not clinical advice.
Responsible gambling FAQ
- What is the legal gambling age on TrustFacts desks?
- 19 in Ontario and British Columbia, 18 in Alberta, Quebec, and Great Britain, and 21 in US iGaming states. Confirm the live register for the market you are in.
- Which help lines does TrustFacts list?
- The lines already published on this site: ConnexOntario 1-866-531-2600 (Ontario), Alberta Addiction Helpline 1-866-332-2322 (Recovery Alberta / Alberta Health Services), GameSense Alberta at gamesenseab.ca, GameSense 1-888-795-6111 (B.C., gamesense.com), Jeu : aide et référence 1 800 461-0140 (Quebec), BeGambleAware 0808 8020 133 (Great Britain), and 1-800-GAMBLER (US). If you are in crisis, contact local emergency services.
- Can TrustFacts enrol me in self-exclusion or recover funds?
- No. We are not a counsellor, a regulator, or a collections agency. Use the operator tools and the help line for the market you are in. Guides: self-exclusion, deposit limits.