Contact
Here’s how to reach the TrustFacts desk. We handle editorial questions, score corrections, and privacy requests. We can’t take a player dispute against an operator.
You can message publisher Brent Henderson on LinkedIn. Score-move notes also go out on Telegram @Trustfacts_ca, but that’s a briefing channel, not a complaints inbox. The desk has no phone line.
If your dispute is about a deposit, a withdrawal, or an account, take it to the operator first, then the licence authority. We can’t recover deposits, reverse a withdrawal, or file a complaint with a regulator on your behalf. If gambling is causing harm, start at responsible gambling. That page lists the help lines already published, so we don’t add numbers here.
Contact FAQ
- How do I contact TrustFacts?
- Send editorial questions, score corrections, and privacy requests to publisher Brent Henderson on LinkedIn. Score-move notes go out on Telegram @Trustfacts_ca, which is a briefing channel, not a complaints inbox. The desk has no phone line.
- Can TrustFacts take a dispute with an operator or recover my deposit?
- No. A player dispute goes to the operator first, then the licence authority. We can’t recover deposits, reverse a withdrawal, or file a complaint with a regulator on your behalf. If gambling is causing harm, start at responsible gambling.