Guides · 5 min · 2026-08-26
Support resources
Canadian help lines and what TrustFacts will never pretend to be: a counsellor, a regulator, or a collections agency.
If play is causing harm
ConnexOntario 1-866-531-2600 (Ontario). GameSense and provincial problem-gambling resources elsewhere.
TrustFacts publishes scores. We cannot freeze an account, recover a deposit, or enrol you in self-exclusion. Use the operator tool first, then the provincial programme.
Disputes about money
Start with the casino’s complaints path. If they are iGO-listed, escalate through iGaming Ontario channels. If they are Curaçao-only, expect slower and weaker recourse — that is already in the Gauge.