Guides · 5 min · 2026-10-07
Canada gambling support resources
Help lines first. TrustFacts is not a counsellor, a regulator, or a collections agency.
By Brent Henderson · TrustFacts Desk · Updated September 2026
The Gauge · how to cite · not a licence
If play is causing harm
Ontario: ConnexOntario 1-866-531-2600 · connexontario.ca. Alberta Addiction Helpline: 1-866-332-2322 (Recovery Alberta / Alberta Health Services). GameSense Alberta: gamesenseab.ca. B.C. GameSense: 1-888-795-6111 · gamesense.com. Quebec: Jeu : aide et référence 1 800 461-0140. Great Britain: BeGambleAware 0808 8020 133. US iGaming states: 1-800-GAMBLER.
TrustFacts publishes scores. We cannot freeze an account, recover a deposit, or enrol you in self-exclusion. Use the operator tool first, then the provincial or UKGC programme.
Disputes about money
Start with the casino’s complaints path. If they are iGO-listed, escalate through iGaming Ontario channels. If they are Curaçao-only, expect slower and weaker recourse — that is already in the Gauge. Cite the review URL, not a lobby chat transcript.
This page is not a licence and not clinical advice. Ontario is iGO, 19+. Alberta is AGLC, 18+. Confirm the live register before you deposit.
Canada gambling support resources FAQ
- What help line should I call in Ontario?
- ConnexOntario is 1-866-531-2600 · connexontario.ca — 24/7. TrustFacts cannot freeze an account or enrol you in self-exclusion.
- What if I am in Alberta, B.C., or Quebec?
- Alberta: Alberta Addiction Helpline 1-866-332-2322 (Recovery Alberta / Alberta Health Services). GameSense Alberta is at gamesenseab.ca. B.C. GameSense: 1-888-795-6111 · gamesense.com. Quebec is Jeu : aide et référence, 1 800 461-0140. Confirm the live number on those sites.
- Can TrustFacts recover a deposit?
- No. Start with the casino’s complaints path. If they are iGO-listed, escalate through iGaming Ontario channels. We publish scores. We do not hold player funds.