Blog · Reviews · 2026-08-27 · 5 min · Brent Henderson
Player reviews do not move the Gauge
Player reviews sit next to the desk file. They are opinions. They do not move the Trust Gauge. A pile of five-star notes will not lift a 43. A pile of one-star notes will not drop an 81 by itself. Rank is never sold.
Two columns, one page
Every casino review now has a player board: handle (not a legal name), 1–5 stars, and what happened on KYC, cashier, or tables. That board is how we start a customer-review file without letting it capture the Gauge.
A pile of five-star player notes will not lift a 43. A pile of one-star notes will not drop an 81 by itself. Complaint themes still have to show up in the desk file. Method: The Gauge.
How to file one
Open any casino page, scroll to Player reviews, and write what you can stand behind. No links. No email. If you need the regulator, use the compliance notes on that page — not the casino chat.
Ontario disputes go through iGO channels, 19+. Alberta disputes go through AGLC, 18+. We cannot recover funds. See about.
Quick answers
- Do player reviews change the Trust Gauge?
- No. Player files sit next to the desk score. They do not replace it. Moves are logged on the changelog.
- Can I write a review with my legal name?
- Use a handle, not a legal name. No links. No email.